Return and Refund Policy

We want you to love your Aroma D'Scents fragrance. Please read our policy below.

Damaged or incorrect items
If your order arrives damaged, leaking or incorrect, contact us within [12 hours] of delivery on WhatsApp or email with your order number and clear photos or a video of the product and packaging. We'll send a replacement or issue a refund at no extra cost.

Unopened products
You may return unused, unopened products in their original sealed packaging within [7 days] of delivery. The customer is responsible for return shipping costs unless the item was damaged or incorrect.

Opened or used products
For hygiene and safety reasons, we cannot accept returns of perfumes that have been opened, sprayed or used, unless they arrived damaged or faulty.

Scent preference
Fragrance is personal, and the same scent can smell different on each person. We're unable to offer returns for opened products based on scent preference, so feel free to message us before ordering for help choosing the right fragrance.

How to request a return

1. Message us on WhatsApp at [+92 332 444 4997] or email [contact@aromadscents.com] with your order number.
2. Our team will confirm whether your return is eligible and share the return address.
3. Once we receive and inspect the item, we'll process your refund or replacement within [5 to 7 working days].

Refunds
Approved refunds are sent via [bank transfer / original payment method]. For Cash on Delivery orders, refunds are made by bank transfer to the account details you provide.

Refused Cash on Delivery orders
Refusing a Cash on Delivery order without a valid reason causes delivery losses for small businesses. We may require advance payment for future orders from customers with repeated refusals.

If you have any questions, contact us at contact@aromadscents.com